Physicians

FAQs

Q: How can Lifetime Health BusinessWorks benefit my practice?

Q: Do your services affect how we bill for these patients?

Q: What is the role of the case manager?

Q: How does the case manager communicate with our office?

Q: What is the turnaround time between claims submission and payment?

Q: What certifications do the case managers have?

Q: Are there documentation requirements for patients in the program?


Q: How can Lifetime Health BusinessWorks benefit my practice?

  • New patient referrals
  • Participation in a select panel of excellence
  • Reduced administrative burden so you can manage the patient, not the process

Q: Do your services affect how we bill for these patients?

When you see a BusinessWorks patient, the bill should be sent to the case manager. We help you get reimbursed in a timely manner by working directly with the claims payor.

Q: What is the role of the case manager?

  • Acts as a liasion among all parties involved in the claim
  • Coordinate appointments, referrals and authorizations
  • Claims payment tracking

Q: How does the case manager communicate with our office?

The case manager will not visit your office. All communication is done via telephone.

Q: What is the turnaround time between claims submission and payment?

Claims are paid within a 45 day period. Any claim outstanding for more than 30 days will receive personal follow up by a case manager.

Q: What certifications do the case managers have?

All of the case managers are registered nurses, who are certificated in case management and occupational health. The team of nurses currently on staff has more than 40 years of combined experience in workers' compensation.

Q: Are there documentation requirements for patients in the program?

All progress notes and other claimant information should be faxed to the patient's case manager. The information is loaded into a secure web-based tool where employers can view it, thereby eliminating phone calls to your office.