Employees

FAQs

Q: Do I have to choose doctors and specialists in the network, or can I see other physicians?

Q: How do I make initial contact with my case manager?

Q: How will my case manager help me?

Q: Does the case manager work for my employer?

Q: Do the case managers have medical training?

Q: What can I do if I have other questions not covered in this section?

Q: Do I have to choose doctors and specialists in the network, or can I see other physicians?

For the first 30 days after your claim is opened, you are required to see doctors within the BusinessWorks network. A physician directory will be made available to you. After 30 days, you may choose to opt-out of the network, however the great majority of employees are happy with the quality of available providers. If your medical needs cannot be serviced by a specialist in the network, your case manager will work with you for an exemption.

Q: How do I make initial contact with my case manager?

As part of the program, a case manager will be assigned to you immediately after you or your employer reports the injury. The case manager will then contact you to discuss your injury, the circumstances surrounding it, treatment options and your past medical history. He or she will then set up an appointment with the provider that is best suited for your needs.

Q: How will my case manager help me?

Your case manager will handle almost all components of your claim to make the process as smooth as possible for you. They will manage your care every step of the way, from scheduling your first appointment to coordinating your safe return to work.

Q: Does the case manager work for my employer?

No. The case manager is employed by Lifetime Health BusinessWorks. They serve as a single point of contact among all parties in your claim, including you and your employer.

Q: Do the case managers have medical training?

Yes, all of the case managers are registered nurses with special certifications in case management and occupational health. The team of nurses currently on staff have more than 40 years of combined experience in workers' compensation.

Q: What can I do if I have other questions not covered in this section?

Please consult the workers' comp employee handbook provided by your employer. If your questions cannot be answered in this handbook, your case manager is available to guide you.